Thank you for taking the time to share your thoughts regarding our care procedure. We always welcome feedback from clients as it helps us maintain transparency and continuously improve our services.<br>We would like to reassure you that all our care staff are trained in First Aid, and their training is regularly renewed in line with care industry standards. Staff are indeed not permitted to apply plasters or dress wounds themselves. This is a safety measure designed to prevent potential infection and ensure that wound care is managed by the appropriate medical professionals.<br>Please remember you can call at any time with any questions or concerns. Had this been raised directly with the office, we would have been very happy to explain this policy and the reasoning behind it.