Thank you so much Emma  for your kind words and thoughtful feedback. We're truly pleased to hear that our team was able to step in and provide the support your neighbour needed during a challenging time. Delivering consistent, compassionate care is at the heart of what we do, and it's wonderful to know that our attention to detail and commitment to a thorough care plan made a positive impact.Your recognition of our staff, management, and overall service means a great deal to us. We remain dedicated to treating every individual with dignity and respect, and we're grateful for the opportunity to make a meaningful difference