Thank you so much for taking the time to share such a heartfelt review. We're truly honoured to be able to support your parents and your family. It's wonderful to hear that our team's care, attention, and communication have given you peace of mind, especially from so far away. Our carers take great pride in providing compassionate, person-centred support, and it means a great deal to know their efforts are making a difference every day. We'll be sure to share your kind words with the whole team, they'll be delighted to hear them.