Dear Susan,<br>Thank you for your incredibly kind and moving words. We have shared your feedback with our team, and it truly made their day. It is wonderful to know that our team's visits cheer your mum up and that you feel her dignity is respected. This is at the heart of what we strive for. We are privileged to support your mum at home and to give you that peace of mind. Your recognition of our team's dedication and your comments on the care profession mean a great deal.<br>Please send our warmest regards to your mum.<br>With thanks,<br>Muhammad