Thank you so much for your kind and thoughtful feedback. We are very delighted to hear that you've had such a positive experience with Lovehands and that our management and carers have made a difference in providing compassionate and reliable care. We truly appreciate your constructive comment about initiative and flexibility. It is an important part of delivering person centered care. We're glad to know that our management team was able to address this promptly, and your feedback helps us continue to strengthen our training and support for our carers. It's wonderful to know you're very happy with the overall service, and we remain committed to providing the high quality, personalised care you can always rely on.