Thank you so much for taking the time to share such wonderful feedback about our service. We are truly delighted to hear that you find the care both professional and personal. It means the world to us that our team has taken the time to learn your preferences, like how you enjoy your cup of tea and biscuits - it's these small, personal touches that are at the heart of what we do. We are incredibly proud of our carers, and we will be sure to pass on your specific and kind words to the team, especially the carer you mentioned. We are committed to supporting all our staff in their professional development, and your encouragement is the highest praise they can receive. It was our pleasure to read that our staff remain polite and respectful during visits from your doctors and guests. Ensuring you always feel comfortable and treated with dignity is our top priority. Thank you once again for your lovely review. It is a privilege to support you.