Thank you for your very kind feedback. It's important that our care staff can react to emergency situations, as well as give reassurance and peace of mind.  We are very proud to hear that the office team were responsive to the timescales, and ensured the care for your Dad was put in place to meet his needs and wishes.  We pride ourselves on maintaining continuity of care, so having your Dad's preferred care staff in place I know will have been a huge benefit. We will pass your feedback on to all the team, who I know will be so pleased with the positive impact they made. Best wishes