Thank you for your review and the time you took to share your feedback with us.  We are truly sorry for the loss of your husband and the experience you described.  We appreciate you bringing your concerns that the service provided did not meet your expectations.<br>We can assure you that it is never our intention to fall short of the high standards we strive to uphold.  Your comments have been taken seriously and will be shared with the entire team as part of our ongoing commitment to continuous improvement.<br>Feedback, both positive and negative, is vital in helping us grow and deliver the best possible support to those we care for.  Your review will serve as a valuable reminder and motivation for our carers to work even harder to maintain the level of quality and compassion that all service users and their families rightfully deserve. We would greatly welcome the opportunity to discuss your concerns further with our manager. Once again thank you for your honest feedback.