Dear Paul,<br>Thank you for your thoughtful review and for acknowledging the excellent care provided by our experienced, long-serving staff. We are very proud of our team and will be sure to share your positive comments with them. We also sincerely thank you for your constructive feedback regarding newer staff members. We are committed to providing the highest standard of care, and this includes ensuring all our team members are fully equipped to meet your mother's specific requirements. We are therefore reviewing and enhancing our training and shadowing processes to better support our newer carers and ensure consistent care for every client. We are glad to hear your relationship with our management team is positive, and we remain fully available to discuss any specific requirements or concerns at any time.<br>Thank you again for your valuable feedback. It is a privilege to support your mother and your family.