Thank you so much for taking the time to share your feedback. We are delighted to hear that our team has been helpful with your shopping and supporting you to attend your exercise classes - maintaining independence and staying active is so important.<br>We are sorry to hear that Care Professionals have occasionally arrived late, especially when you have classes to get to. We understand how frustrating this can be and we are reviewing the scheduling to ensure we minimise any delays. Your feedback helps us improve, and we really appreciate you highlighting this.<br>Thank you again for your valuable comments and for choosing us to support you. If there is anything further you would like to discuss, please don't hesitate to contact us.<br>Warm regards,<br>Karen