Thank you, Norman, for sharing such thoughtful feedback. We're so pleased to hear that you have a settled group of Care Experts supporting your wife and that this has made such a positive difference. It's lovely to know that the team are meeting your expectations and that one stands out as excellent. We have also taken on board your comments about consistency in standards across the team, as we are always keen to learn and keep improving. Please do send us your specific feedback about what you feel would make the service consistently excellent.  Thank you again for taking the time to share your experience and we will make sure your kind words are passed on.