Good morning Olivia, <br>Thank you for taking the time to leave us a review, we really do appreciate it. <br>We are delighted to hear Jess has a close bond with your Grandad and yourself, is patient but yet firm when needed and has become more of a friend that carer to you all, playing a big role in your family. <br>It is also lovely to hear Justina, who is new to the team has a gentle manor, a good listening ear and you can tell she deeply cares about your Grandad. <br>We will be sure to pass on your feedback and gratitude to the Jess, Justina and the team who I am sure will be thrilled to read your comments.<br>Kindest regards and thanks <br>Katie