Thank you for taking the time to share your feedback and we truly appreciate your honesty. We're sorry to hear that your experience has felt inconsistent at times. We understand how important it is for care to be delivered with empathy, especially in situations that require extra reassurance and patience. Following your feedback, we met to discuss your concerns in detail, and we're glad we were able to talk through things openly. We're pleased that you're happy with the majority of the care team and want to reassure you that your concerns have been addressed and the two individuals you mentioned are no longer part of our team. <br><br>We're committed to making sure care remains consistent, timely, and of a high standard and your feedback plays an important role in helping us do that. Thank you again for sharing your thoughts and for continuing to work with us.