Thank you so much for taking the time to share such thoughtful feedback. We're really pleased to hear that you find our team easy to reach and supportive, and that you always feel welcomed when visiting the office.<br><br>It's wonderful to know that the carers have built a strong relationship with your mum and that she now looks forward to their visits. Supporting clients in a way that helps them feel comfortable and confident is very important to us.<br><br>We're also glad the office team has been able to accommodate your needs and remain flexible. Your kind words mean a great deal to everyone involved in your mum's care.<br><br>Thank you again for sharing this - it truly encourages our whole team.