Thank you so much for taking the time to share your kind words. We're truly sorry to hear about your mum's rapid decline, but it means a great deal to know that our team could be there to support you both during such a difficult time.<br><br>We'll make sure to pass your lovely feedback on to our carers and office staff - they'll be so pleased to know their care and compassion made a difference. Building those personal connections is something we value deeply, and it's wonderful to hear that came through in your experience.<br><br>Thank you again for your thoughtful message. We wish you and your family comfort and peace in the days ahead.<br><br>Warm regards,