Thank you for sharing your feedback. Were very sorry to hear about the difficulties your parents have been experiencing with the timing of care visits. We understand that late visits can be stressful, especially when your father is too frail to wait and your mother is having to stay up.<br>We take this very seriously and would like to look into the issue straight away. Could you please contact the office on 01472 8118118 at your earliest convenience to discuss. Thank you.