We are sorry to hear that you were unhappy with aspects of our service to your Father. At Simply The Best Care, we take hygiene, infection control, and food safety extremely seriously. All our carers receive comprehensive training, including the Care Certificate, online courses, and in-house sessions, and we conduct regular spot checks to ensure strict adherence to PPE and hygiene standards.<br><br>Concerns raised by families are always investigated carefully. In this case, internal reviews were carried out, and appropriate action was taken where required. While the reviewer mentioned discussions with external authorities regarding the referenced CCTV footage, no official investigations or any contact was received.<br><br>We encourage all families to raise concerns directly with us so we can address them promptly. Our priority remains providing safe, respectful, and professional care for every client. For further discussion, please contact our management team at info@simplythebestcare.co.uk