Dear AG, thank you so much for writing this full review and referring to Tracy, our Registered Manager. It is indeed a big step to take for our parents and to transition away from entirely family support and building trust with a small group of new people. We place a huge premium on building this close and personal relationship, so that we know your Mum's every preference and need, without taking away independence.<br>Thanks so much again for taking the time to write this - truly valued!