Dear Joan,<br>Thank you for taking the time to share your kind and thoughtful feedback. We are truly grateful for your generous words and are pleased to hear that our team has been able to support you in a way that is both meaningful and reassuring.<br>We understand that accepting assistance can be a significant personal adjustment, and we are thrilled to know that our carers have approached this with the patience, empathy, and professionalism. It is especially rewarding to hear that their visits have become a valued part of your routine, and that the support provided-whether through home-cooked meals, outings, or caring for your springer spaniel-has contributed positively to your quality of life. confidently in your home.<br>We'll be sure to pass on your thanks to the  team who will be delighted to hear how much of a difference they're making.<br>Warmest regards,<br>Katie