Jackie, <br>Thank you for sharing your feedback, we really are very grateful.<br>We are delighted to hear that over the past 12 months our carers have been very friendly and helpful and have treated your mother with patience and dignity.<br>It is also great to know that our office team goes above and beyond to accommodate your special requests.<br>Your kind words will be shared with the team who will be thrilled to know their efforts are so appreciated. <br>Kindest regards and thanks<br>Katie