John, <br>Thank you for taking the time to leave us a review, we really appreciate it.<br>We're so pleased to hear that our team provided excellent care and remained responsive to your wife's changing needs over the last 5 years. It is great to know the initial plan was followed through carefully and adapted to meet differing conditions after being carefully discussed. <br>We are also delighted to know our well-trained staff are punctual and courteous. We will be sure to pass on your feedback to the team, who will be delighted to receive and read your comments. <br>Kindest regards<br>Katie