Thank you for taking the time to share your detailed feedback and for recommending Helping Hands Oldham. We're pleased to hear that overall your experience was positive, and we truly appreciate your constructive comments. Consistency of carers and adapting to individual preferences are very important to us, and we'll continue working hard to improve in these areas. Your suggestions around training and understanding specific needs are invaluable, and we'll ensure they are shared with our team. Thank you again for trusting us with your mother's care over this period.<br>Kindest regards <br>Katie