Thank you for sharing such thoughtful feedback about your Mum's care. We're delighted to hear that both carers treat her with dignity and respect, and we truly appreciate your kind words about the primary carer's proactive support and attentiveness. We will make sure your praise is passed on to her.<br>We also value your honest comments regarding the secondary carer. As she is still gaining experience, your observations are extremely helpful. We will provide her with additional training and guidance to build her confidence, improve communication, and ensure consistency in your Mum's care.<br>Thank you again for your openness and for trusting us with your Mum's wellbeing. We're committed to supporting her with the highest standard of care.