Thank you for taking the time to review our service. I'm so pleased you've mentioned how important the human connection and relationships are. In my view this is probably the most important single factor in maintaining health, wellbeing and independence and is a fundamental part of our service. We put a lot of effort into recruiting great people, training them, matching them with their clients and maintaining continuity of relationships. It's great to hear the positive benefits for yourself and your parents of this. Please don't hesitate to speak to a member of our team if there is anything we can do to make additional improvements to yours and your parents wellbeing and quality of life.