Thank you very much for taking the time to share your feedback. We're so pleased to hear that your team of Care Professionals works efficiently, that timekeeping has been reliable, and that you've found our office staff kind and approachable when you've needed support.<br>We're also grateful that you felt comfortable letting us know about your experience with one member of the team. While it's positive that she wants to build a warm rapport, you are absolutely right that professionalism and focusing on what matters to you must come first. We will address this sensitively to ensure your visits remain centred around your interests, preferences, and wellbeing.<br>Your feedback helps us maintain the high standard of care we strive for. If you ever wish to discuss anything further, please don't hesitate to get in touch-we're always here to support you.<br>Thank you again for your honest review and for being part of our Home Instead community.