Thank you for your feedback. We are very sorry to hear that our service has not met your expectations, especially regarding communication, task consistency, and care team continuity. We fully understand how important reliable support is for your dad and for you and your sister.<br><br>We are pleased to hear your positive comments about the Care Professional who has gone above and beyond, and we will share your appreciation with them. We are reviewing your dad's care arrangements to ensure tasks are completed consistently and that he receives support from a stable team, as originally discussed. We are also addressing the communication issues you have raised so you feel properly supported rather than having to step in.<br><br>Thank you again for bringing this to our attention. We are committed to improving your experience and a member of our team will be in touch to discuss next steps.<br>Warm Regards,<br>Karen