Thank you for sharing your feedback. We truly appreciate the time you've taken to outline your experience, and we're very sorry to hear that the level of care provided did not meet your expectations. Your concerns regarding missed visits, inaccurate documentation, and lack of consistency in staffing are serious and do not reflect the standards we aim to uphold.<br>We understand how important reliable and compassionate care is for your parents, and we regret that we were unable to deliver this consistently despite your repeated efforts to work with us. Your comments about the positive contributions of certain care staff are noted, and we will ensure this feedback is shared appropriately.<br>Please know that we take these matters seriously and will review the issues you've raised to prevent similar situations in the future. If you would like to discuss this further or provide additional details, we are here to listen and learn.