Thank you so much for your heartfelt review and for taking the time to share this at such a difficult time for you and your family. It has been a privilege to support her over the past year, and we're truly honoured to hear that she felt loved and well cared for.We will make sure your kind words are passed on to Lucia, Love and the whole care team - they will be incredibly touched to know that their efforts made a difference and that going above and beyond brought your mum some comfort.
We are equally grateful for the trust you continue to place in us to support your stepdad, and we remain committed to providing him with the same standard of compassionate, person-centred care.
Thank you again for your lovely words and for allowing us to be part of your family's journey.