Thank you, Judi, for taking the time to share this. I'm very sorry for your loss, and I'm glad to hear that our team were able to support both your father and your stepmother during such a difficult period.<br><br>It means a great deal to us that you've found the carers and office staff to be patient, kind and responsive. We always aim to work closely with families, keep communication clear, and deal with any issues promptly, so it's good to know this has made a difference for you.<br><br>We appreciate the trust you've placed in us over the years, and we'll continue doing everything we can to support your stepmother and your family.