Good afternoon Jayne, Thank you for taking the time to leave us a review, we really do appreciate it. We're delighted to hear that your mum Mum is being treated with dignity and respect by our carers, and that her wishes are always considered. Building trusting relationships and maintaining good communication with families is very important to us, so it's wonderful to know this has made a positive difference for you both. We'll make sure your kind words are shared with the team. <br>Kindest regards <br>Katie