Good morning ,<br>Thank you for sharing your feedback.<br>We are sorry to hear that communication hasn't met your expectations recently and appreciate you bringing this to our attention.  We also understand your concerns around encouraging personal care tasks and will work with the team to provide additional support and strategies. It is however reassuring to know you find our staff friendly. <br>We will share your comments with the team and continue striving to deliver the best possible care for your mum.<br>Kindest regards <br>Katie