Good afternoon Nicholas, <br>Thank you for sharing your experience with us, we really do appreciate it. <br>We are so pleased to hear that our team was able to step in quickly and provide the support your dad needed while his regular carer was away. <br>It is wonderful to know that the carers made him feel comfortable and provided excellent care and company. <br>Your kind words mean a lot to us, and we'll make sure they are shared with everyone involved.<br>Kindest regards <br>Katie