Thank you so much for your thoughtful review and for awarding us such high ratings. We are delighted to hear that you have been pleased with the service and that our carers' friendliness, patience and cheerful approach have made a positive difference.<br><br>We are also glad that having a variety of carers has brought a sense of interest and continuity to your daily visits, and that our team members are familiar enough with your routines to provide consistent support. Your feedback about our management team being accommodating to special requests-such as arranging additional training or extra visits-is truly appreciated.<br><br>We also appreciate your comments on value for money. In recent times, our costs, like most businesses, have unfortunately increased considerably; however, we do our utmost to keep any rate increases to a minimum. We are proud to say we have not increased our rates since May 2024, as we remain committed to delivering high-quality care at a fair and sustainable price.