Good Afternoon Ian, <br><br>Thank you for taking the time to share such a heartfelt review. We are so pleased that Helping Hands Hertford could support your mum in achieving her wish to remain in her own home, and we're truly sorry for your loss.<br>It means so much to hear that our carers' kindness and hard work made a difference over the years, and that you felt supported through clear communication and flexibility with the care plan. We're glad we could make adding extra visits simple and keep everything running smoothly as your mum's needs changed.<br><br>Your appreciation will be shared with the Hertford team-they'll be touched to know the impact they had. Thank you again for trusting us during such an important time<br><br>Kindest regards <br>Katie