Thank you so much for your wonderful review. We're delighted to hear that your experience with us has been positive from the very beginning. Karen and the whole team work hard to provide reassurance and consistency, especially when someone has had difficult experiences in the past, so it means a great deal to know that you both feel supported.
We're glad the weekly schedule helps provide clarity and peace of mind, and it's lovely to hear that your wife now looks forward to the team's visits rather than feeling worried. Meeting all the carers and feeling comfortable with them is so important, and we're proud to have earned your trust.