Thank you for the review of our care for your mother. It is great that the care that your mother was receiving from us was helping to make life better for her than she was getting from her previous provider. It is especially heartening to hear that Jak was able to get the care set up quickly and was also able to be responsive to the changing needs for your mother. I have also reviewed the details of your mothers care and identified those carers who were her most regular visitors and I will ensure that they are aware that their care is recognised as going above and beyond. That is the best thing that we can read in a review as it validates everything that we are trying to do. Many thanks.