This lady used our respite service on an infrequent basis. The care referred to relates to September 2014 when the lady did receive more carers than usual but at her specified times.  This sometimes happens with respite care as we do need to prioritise our regular customers.  We have reviewed our respite service and do try to keep the number of carers to a minimum and we do warn people now that we need to prioritise our regular customers.<br>The lady did use our service again in November 2014 when she had only 2 carers for 2 visits per day over 5 days.