Caremark (Wandsworth) welcomes feedback from clients on the quality of its service.<br><br>All our carers receive thorough training on food hygiene and safety.  Our carers are fully aware of the importance of food hygiene/safety in particular with clients with memory loss. The implication of the comments by the daughter of our client is that our carers know nothing about food hygiene/safety, which is incorrect. We admit that there was an isolated instance of an item being in the fridge beyond its use by date. We took immediate action to refresh the food safety training of the carer responsible, and thereby improve the safety of our service. We, therefore, believe that this issue has been given disproportionate emphasis in the review; consequently there is relatively little weight attached to the view that "my mother found that the carer's (sic) she had very friendly and reliable".  We, therefore, feel that the review is misleading.