Thank you Bernard for taking the time to complete a review, we are pleased to see you rate our service as good.<br>We are however disappointed to learn that a small number of carers who visit you smell of smoke.  We can only apologise for this, we pride ourselves on the high standard of our carers and the care they provide, unfortunately, there is no excuse for those that visit you to smell of smoke. We do expect the carers who do smoke to empathise how working in close proximity with people, delivering all aspects of care means that their personal hygiene is of extreme importance. We will therefore, be readdressing this issue by sending a memo out to all staff and placing a notice in our monthly staff newsletter. We will also ensure this is discussed at our next full staff meeting.<br><br>Despite this, we are over the moon to see you would be likely to recommend our service and are happy with the care you receive.<br><br>We appreciate your honesty and continued support and we look forward to seeing you at one of our afternoon teas soon.<br><br>All the best.