Thank you for your kind comments, we will ensure they are forwarded to your care team. From your comments care staff deserve better pay for the great job they do and we totally agree with you. Over the last two years the company has increased staff pay significantly to ensure we recognise the great work our carers do and to ensure we can maintain continuity of carer for our clients. A proportion of these increases to care staff pay must be passed on to our clients, although more than half of the cost has been absorbed by the company. I understand your Care Advisor has been in touch to share further details.