We appreciate all feedback received and use both positive and negative feedback to help us improve our services further. You provided us with some really positive comments, these have been passed on to our care workers respectively, thank you.  <br>We continue to review our processes on a regular basis and have taken on board the feedback you gave us around some of your calls, we vigorously monitor call times and are reviewing the calls you mentioned, when we visited you recently to discuss your concerns, as a matter of urgency. You also mentioned not meeting the senior management team at Town and Local Care. <br>We are constantly looking for additional ways of keeping in touch and although it would be very difficult for Registered Managers to visit every individual service user, as a matter of course, we always encourage people to get in touch if they would like to speak with a senior member of staff. <br>You can contact us by calling your local office number and asking to speak with the Registered Manager, they will be more than happy to arrange a home visit if you prefer to meet them face to face.  Alternatively, you can get in touch via email or by letter and someone will get back to you promptly and arrange a meeting if required.<br>We thank you sincerely for taking the time to provide your feedback, once again, your comments are really appreciated, please do get in touch if there’s anything else you’d like to discuss in the future, we will be more than happy to try and help.