Thank you for the feedback, I can only apologise for your disappointment in the service your Mum has received. The reason that the carers have been late for your mum's calls recently is that we have a service user before her who unfortunately has been very unwell and has had to have an ambulance called for them, this is something that we have no control over and makes us run late for your mum's call. <br>The calls that were missed were when we first started your mum's care and this has now been rectified. <br>Kare Plus tries as much as possible to stick to call times specified but due to the nature of our work, this is not always possible.