Thank you for taking the time to review us, we really appreciate all feedback received, (both positive and negative), as it helps us to develop our services even further in the future. You gave us some really positive ratings but mention not being told if your care worker was running later than usual. Please be reassured that delivering a timely service is of the utmost importance to us and wherever possible we do let our service users know if their care worker will arrive later than the usual time. <br><br>We are sorry if you weren't informed of any of your calls being delayed and send our sincere apologies for any inconvenience caused.  We have also taken on board the comments you made and will remind all of our staff to ensure they let us know if they are running later than usual, this will enable us to keep our service users more informed.<br><br>Please do get in touch with your local office if you have any particular concerns to allow us to investigate further. Thanks again for submitting your review.