Thank you for taking the time to review us on Homecare.co.uk.  We take all feedback, (both positive and negative), very seriously, in order to help us make further improvements to the services we provide in the future.  We are glad to hear that you are happy with many of the care workers who carry out your calls and much of the care you receive from us.  We are sorry to hear that there are some aspects you don't feel as happy with.  We do understand that there may have been some changes requested to some of your call times recently and are currently investigating the points that you make in order to ensure that your calls are taking place as required. Please be aware, that occasionally, due to unforeseen circumstances, things don't always go as planned but please rest assured we do our utmost to keep our service users informed if this happens. In the meantime, please don't hesitate to contact our office if you would like to discuss anything further.  Thanks again for sending us your feedback, we really appreciate the comments you have made. Thank you.