Thank you for taking the time to submit a review.  We take all feedback very seriously (both positive and negative), to assist us in improving our services further in the future.  We are glad that you found your Mum's carers helpful and supportive towards her and are sorry to hear you weren't happy with the call times she received.  We always strive to provide calls at the times which are preferred by our service users and discuss these with any potential new clients when they begin their service with us.  From time to time, due to unforeseen circumstances, a call may be later than usual.  In these circumstances, we do everything we can to keep our service user informed.  If you would like to discuss any particular call times further please do contact our office and we will be more than happy to discuss and see if more suitable call times can be arranged.  Thanks again for taking the time to complete a review, we really appreciate all comments received.  Thank you.