Thank you for your feedback.  Feedback of all types is important to us.  We are delighted that you are happy with the care and support that you receive and with the overall service to rate us so highly. With regards to your feedback with regards to our team member smoking etc, we will endeavour to investigate this further. If you feel that this is affecting the quality of service you are receiving at all, as always, we would be very happy to discuss this with you directly by coming to meet with you, over the telephone or in your next review of care meeting, to ensure that we can make positive change and enhance your service further.  Your Community Care Manager will be in contact with you directly to follow this up to your satisfaction.  Many thanks and thank you for your continued custom.