Thank you for your kind comments, here at WarrenCare we take both positive and negative feedback very seriously and always welcome our service users providing us with this to help us make further improvements in the future. We are glad that you are generally happy with the care you receive and that you feel your regular care workers are very good. When your regular care workers are on annual leave or off sick, sometimes at short notice, we do have to ask alternative staff to attend visits but the appropriate paperwork is in place and we do brief them as much as we are able, to ensure your service always runs as smoothly as possible. If you ever have any issues or concerns, please don't hesitate to get in touch with your local office to enable us to look into these further. Thanks again for taking the time to complete a review.