Thank you for taking the time to submit your review, we take all feedback very seriously (both positive and negative), in order to improve our services further as we move forward into the future.  We have taken on board your comments and are working closely with our teams in order to sustain continuity and ensure any issues remain rectified.  We have also been in touch with you again recently and are happy to hear that you feel things have now settled, your Mum is receiving better continuity of care and therefore her needs are being met.  We are committed to ensuring all of our services users needs are met consistently and really appreciate you letting us have your comments.  Thanks again for submitting your review, please don't hesitate to contact the office on the usual contact number if ever there is anything else you would like to discuss.  Please rest assured we will do our very best to try and help.