We are sorry that you are dissatisfied with our services. We have previously reviewed these concerns and understand that they are resolved. The review included social services, your grandmother and ourselves. We organised and continue to provide an additional weekly visit from one of the area supervisors to ensure that all visits and gaps between visits are as planned. Our data suggest that all visits are taking place as planned and within acceptable tolerances. We have previously asked your grandmother if she would like to switch agency, but she is adamant that she wishes to stay with us on the basis of having developed strong bonds with her team of Carers.