Thank you for taking the time to submit your review, we take all feedback very seriously in order to help us improve our services further as we move into the future.  We are sorry to hear that you don't feel happy with the service which is currently being provided by WarrenCare.  Please rest assured we always strive to support continuity of care for all of our service users and that we do understand the importance of this for everyone involved.  However, sometimes, care workers can move around as they have the skills required to meet other people's needs when there is staff sickness, or due to annual leave being taken, we try to keep this to an absolute minimum but do understand it can be frustrating if call times change.  We have liaised with our office team and are working hard to ensure that your care workers visit at the times you prefer and will monitor your call times accordingly moving forwards, (please do though bear in mind there are late tolerances built in to all services, which comply with local authority requirements,  to allow for  unforeseen circumstances resulting in care workers being delayed).  We are doing our very best to ensure any issues are resolved around the comments you make but please do not hesitate to contact us on our usual office telephone number if you would like to discuss anything further, we will do our very best to try and help.  Thanks again for completing your review, we really appreciate all comments received.